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We hope you will be completely satisfied with any product purchased from Mak Swimwear. However, should you wish to return any goods, you can return it for any reason within 14 days from the date of despatch for a full refund (less postage costs), excluding gift cards and E-gift cards. Items must be unused and in an as new condition with all packaging and labels/tags attached. We aim to process returns as soon as possible, however please allow up to 14 days for your refund to be processed. 

Please take care when trying items on. If an item is returned to us in an unsuitable condition, worn or damaged, or is returned outside the returns window, we won't be able to refund you. In this case, we would have to send the item back to you and ask you to cover the costs of delivery. If we don’t hear back from you within 14 days, the goods will be destroyed. 

In the instance that we receive a return item(s) not purchased from us (or an item that is not suitable for credit or exchange), we’ll do our best to contact you from the details provided on the returns note in the parcel. We’re happy to send these back to you and you would be required to cover the costs of delivery. If we don’t hear back from you within 14 days, the goods will be destroyed. 

If we feel that a customer returns pattern is unusual, we reserve the right to deactivate their account.  

Returns must adhere to the following conditions: 

  • Item(s) must be in new, unused condition. 

  • All product tags and hygiene strips are intact and in place. 

  • Item(s) are in their original packaging as received by you. 

  • Have been tried on wearing underwear. 

  • Are clean and free from marks or odour. 

Please note: Items returned which do not adhere to these conditions will not be refunded and will be disposed of after inspection. 

You have a legal obligation to take reasonable care of the goods whilst in your possession. It is your responsibility to ensure purchased goods are suitable before making them unreturnable. Do not affix return labels, stickers, or Sellotape directly to the product box or product packaging. Item(s) returned as such will be treated as being damaged and will not be refunded.  

We recommend using a tracked or signed for service when returning an item. We do not provide any guarantees that we will receive your return. 

Please note, Mak Swimwear will not be held liable for the payment of any duties or taxes relating to the return of items purchased. 

Please ensure you are aware of all charges, particularly when using couriers, to return items to Mak Swimwear. 

Any items returned to Mak Swimwear that are subject to unpaid or outstanding taxes and duties will be declined. This means they will be held by the courier service until payment is received. 
Any items held by couriers pending payment will be held at an external location where Mak Swimwear will have no access or liability. 

If taxes and duties are unpaid and / or returns held by couriers, then Mak Swimwear will not be able to process your refund/s. 

Returns that have been sent with taxes and duties pre-paid will be accepted and processed as normal. 

Our returns procedure is separate from your statutory right to cancel and to reject faulty or misdescribed goods. Our returns policy does not affect your statutory rights. 

Our return address is: 

32 Stratton Road 



PR4 0PG 


Christmas Returns 

Orders placed between the 20th of November and the 20th of December (inclusive) will be subject to an extended returns period. You will be able to return items purchased during this period up until the 15th of January for a credit note/gift voucher only. 


We are not able to offer an exchange service. If you need a different size of the same product, you can return the product you have received undamaged, and reorder the product size required. We will refund the first order following our refund policy.  

We will only issue a like-for-like replacement for defective, faulty or damaged goods. Please contact our customer services team for information on an exchange of defective, faulty or damaged goods. 


If you receive any faulty goods from us, we will try to assist and resolve your issues as soon as possible. Our customer service team will be happy to assist and will guide you through the returns process. 

You will be asked to attach images to help us to understand and rectify the issue.  We will either replace or refund any faulty items.  

Any items returned as faulty will be inspected by our returns team for manufacturing or quality defects. Items will be reviewed for fair wear and tear in accordance with the garment care instructions. Items will also be inspected for common customer misuse and/or mishandling issues. We may need to discuss complex cases with the manufacturer to confirm any faults found and in these cases, we will be guided by the manufacturer advice as where the fault may lie.  

We will notify you of any refunds applicable via the email you provided. Any refunds will be processed as soon as possible in line with our refund policy.  

If you have purchased the item from us within the last 12 months and it’s developed a manufacturing fault, please contact us. Our Customer Care team will be in touch to let you know how to proceed. If it's been over 12 months and is still within the manufactures warranty, then please contact the manufacturer directly. 

Please note: If an item is returned as faulty and upon inspection no manufacturing or quality defect has been found, or any damage to the item is found to be caused by customer error, misuse and/or mishandling then no refund will be issued. You will be required to make an additional payment in order for us to return the goods to you. The amount of such will be confirmed by our customer service team by email. We will hold items for a period of 14 days from notification of additional payment being required before disposing of the item(s). 


To cancel your order, you must submit a cancellation request within 14 days of receiving your goods. If your order consists of multiple deliveries, the 14 days begin upon taking delivery of the final part of your order. Upon notifying us of your intent to cancel, you then have a further 14 days to return the goods to us. 

Any orders not cancelled through this method will be treated as being returned under our return's procedure. 

Please download and complete our returns form by clicking here. Please email the return form to Once this has been received, a member of the Mak Swimwear team will be in touch with further details and instructions.